My Spirit Radio

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Live 365

I was trying to listen to the live feed of MySpirit Radio - I clicked the "Play" button on the web page, selected to play with Windows Media Player and the next little window - which I assume was the play launcher - had a number of tags that just stated "undefined" and obviously I didn't get it to play.

Answer: The appearance of numerous instances of the word "undefined" in the Live365 Player window (as well as other odd behavior such as incomplete or continuous loading) is normally caused by Norton Internet Security or Norton Personal Firewall. To allow Live365 unrestricted access, follow the steps below to exempt Live365 from Ad Blocking, delete all of your temporary files, and then restart your computer.
For 2004 and 2005 products
1. Open Norton Internet Security or Norton Personal Firewall.
2. Click Ad Blocking > Configure > Advanced > Add Site.
3. Type www.Live365.com and then click OK.
4. Select the newly created www.Live365.com entry. In the right pane, on the Ad Blocking tab, click Add.
5. Select Permit.
6. Type a single / into the dialog box, and the Click OK.
7. Click OK to close any open windows.
8. Log out of Live365 then delete all temporary internet files from Internet Explorer (Tools->Internet Options->Delete Files)
9. Restart the computer.

To enable Live365/Radio365 with the newer version of Norton Internet Security - follow the directions below:

1.) Click on 'Open Norton Internet Security' (if it is already a tray icon) -or just open the program any way you can-

2.) Click on Personal Firewall

3.) Click on 'Configure'

4.) Select the 'PROGRAMS' Tab

5.) Click on 'Program Scan..." (It will do a full system scan of all programs on your HD)

6.) Scroll down to the Radio365 icon and click on it

7.) Under the 'Internet Access' tab, click there until a little sub menu appears showing the function "Permit all." Select Permit All.

8.) Click OK

9.) Exit Norton

10.) Reboot machine